KPMG Director, Operations Improvement & Transformation Advisory in Seattle, Washington

Business Title: Director, Operations Improvement & Transformation Advisory

Requisition Number: 66309

Function: Advisory

Area of Interest: Customer and Operations

State: WA

City: Seattle


The fastest growing Big Four professional services firm in the U.S., KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Director in Customer & Operations for our Management Consulting practice.


  • Lead business development activities related to strategy, transformation, business improvement, including working with C- level clients, proposing services, and closing opportunities in the telecommunications and technology sector

  • Manage and deliver work streams within large transformation programs at telecommunications and technology client sites - from strategy through to supporting solution implementation

  • Lead highly skilled client and KPMG work teams throughout the project lifecycle by leveraging best-in-class tools and methodologies and helping ensure timely execution of project deliverables

  • Manage client deliverables and expectations, including drafting client reports and presentations as well as liaising with management, including developing and building on those relationships throughout the engagement

  • Participate in the continual development and publication of thought leadership, solutions, and service offerings


  • Ten years of external management consulting experience in the following areas: process/operations improvement, transformation, productivity, and business strategy/operating models

  • Bachelor's degree in finance, engineering, operations analysis, or a related field from an accredited college/university; MBA from an accredited college/university preferred

  • Practical experience in undertaking business process re-engineering and productivity improvement projects front, middle and back-office across areas such as customer management, operations, service delivery, IT, and supply chain for large telecommunications and technology companies

  • Experience in project management and oversight, including supervising staff level engagement teams in the field and providing input into engagement decisions, contract management, and operational restructuring

  • Demonstrated experience developing relationships with senior clients in a professional services environment; Travel may be up to 80-100%

  • Existing relationships within the telecommunications and technology sectors will be highly regarded

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.

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