KPMG Senior Associate, Technology in Saint Louis, Missouri
Business Title: Senior Associate, Technology
Requisition Number: 67779
Function: Business Support Services
Area of Interest: Information Technology
City: Saint Louis
The fastest growing Big Four professional services firm in the U.S., KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Senior Associate, Technology to join our KPMG Technology Organization.
Provide third level support for key technologies such as Mac OS, Windows OS, Active Directory and Group Policy
Actively support and maintain the environments for our standard desktop products, including MS Office, CrashPlan, Symantec Endpoint Protection, SCCM, and Active Directory/GPO
Resolve complex technical issues that will require partnering with other technology teams and vendors to provide solutions and identify root cause
Write and maintain technical documentation for the knowledge base that will be used by level 1 & 2 support
Collaborate with vendors and engineering teams to provide support, streamline processes, and enhance the overall end user experience
Provide input into change management based on inquiries coming through the help desk & perform associated administration and configuration changes; participate in incident, problem and emergency response process; and assist in incident management; receive system alerts, remediate, and notify project team/stakeholders
Minimum five years of experience working in a 2nd or 3rd level support team or equivalent, preferably supporting Windows and Mac clients in large enterprise environments
Bachelor's degree from an accredited college/university or equivalent work experience
Experience working as part of a 2nd or 3rd level support team or equivalent, preferably supporting Mac and Windows clients in large enterprise environments
Strong knowledge of JAMF Casper Suite is required; Casper Certifications is a plus; strong knowledge of Mac OS, Active Directory, Group Policy, File Vault, Bitlocker, Windows 10
Proficient understanding of various infrastructure technologies such as WAN/LAN, TCIPIP, DHCP, DNS, VPN, Mac and Windows Server operating systems
Strong verbal communication, written communication, analytical, and organizational skills; demonstrates advanced customer service skills with the ability to work with onshore and offshore business units, and the ability to meet project deliverables with minimal user disruption
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.