KPMG Senior Associate, Customer Experience in New York, New York

Business Title: Senior Associate, Customer Experience

Requisition Number: 67775

Function: Advisory

Area of Interest: Customer and Operations

State: NY

City: New York

Description:

The fastest growing Big Four professional services firm in the U.S., KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Associate in Customer & Operations for our Management Consulting practice.

Responsibilities:

  • Support client engagements which include customer experience management (CEM) for customer-facing products and services

  • Serve as a resource and key team member in client projects and support progress against project milestones to help ensure timely execution of project deliverables

  • Supervise staff level engagement teams in the field

  • Review the work product of associates and provide direction and training as necessary

  • Provide input into engagement decisions including work plan and timeline, project management, resource allocation and career development of staff members

Qualifications:

  • A minimum of three years of management consulting and/or a combination of corporate role and management consulting experience in customer strategy and customer transformation related to improving customer strategy, customer profitability, customer retention and cross sell programs

  • Bachelor's degree from an accredited college/university; advanced degree from an accredited college/university preferred

  • Experience in CEM including sales and marketing strategy, go to market strategy, customer profitability analysis, customer strategy business transformation, customer retention and cross sell design and program implementation, customer engagement roadmap development, and cross channel campaign management alignment

  • Background in customer acquisition, customer onboarding, customer development, customer loyalty, and customer win-back initiatives in diverse industries

  • Excellent written and verbal communication, facilitation, and presentation skills

  • Travel may be up to 80-100%

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.

GL: 5

GF: 15292