KPMG Director, Sales Transformation - Microsoft Dynamics in New York, New York

Business Title: Director, Sales Transformation - Microsoft Dynamics

Requisition Number: 66451

Function: Advisory

Area of Interest: Customer and Operations

State: NY

City: New York

Description:

The fastest growing Big Four professional services firm in the U.S., KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Director in Customer & Operations for our Management Consulting practice.

Responsibilities:

  • Support project delivery and key business development activities in CRM and Sales / Service Transformation, with a focus on Public Sector (State & Local, primarily)

  • Lead highly skilled client and KPMG work teams throughout the project Systems Development Lifecycle (SDLC) by leveraging our approaches in CRM and Sales / Service Transformation

  • Participate in continual development and publication of thought leadership and service offerings

  • Assist Partners / Managing Directors with practice administration, including recruitment and interviewing of prospective candidates, resource allocation, career development of staff, and other people management decisions

Qualifications:

  • A minimum of eight years of management / systems integration consulting experience (including Big Four experience) related to CRM delivery, sales / service process improvement and technology enablement, change management, and the Microsoft Dynamics CRM and/or Salesforce.com (SFDC) platform, within diverse industries, including Public Sector

  • Bachelor's degree in a related field from an accredited college/university; MBA preferred

  • C-Level experience with large transformations that involve front office technology in support of Sales Force Automation (SFA) and Contact Center / Customer Service capabilities, including the necessary experience with the Dynamics CRM and/or SFDC platforms

  • Demonstrated ability to understand, analyze and diagnose the strategy, people, process and technology root causes for client front office performance issues

  • Travel may be up to 80-100%

  • Excellent written and verbal communication skills

KPMG offers a comprehensive compensation and benefits package. KPMG, an equal opportunity employer/disability/veteran. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.

GL: 3

GF: 15292