KPMG Director of Managed Services in New York, New York

Business Title: Director of Managed Services

Requisition Number: 67819

Function: Advisory

Area of Interest: Information Technology

State: NY

City: New York

Description:

The fastest growing Big Four professional services firm in the U.S., KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Director of Managed Services to join our KPMG Spectrum practice.

Responsibilities:

  • Contact for client and market interactions as the managed services evangelist and delivery lead

  • Leading all operational aspects of Managed Services by ensuring stable, robust and scalable operational processes to support public, hybrid and private delivery models with an innovative and forward-looking on-demand platform of services

  • Ensure and monitor that processes are in place to pro-actively protect consistent service quality to meet contract expectations through acceptable controls and service procedures in line with agreed upon process and standards

  • Providing P&L responsibility and accountability for Managed Services by closely managing the delivery of products and services with strict financial controls

  • Creating and implementing standardized processes and improving on existing methodologies, including departmental structures and organizational improvements

Qualifications:

  • A minimum ten years of experience of industry expertise in a highly technical and fast paced delivery environment; including at least five years of experience in providing client services based on contractual SLAs

  • Bachelor or Master of Science degree from an accredited college/university in engineering, computer science, or management information system

  • Strong knowledge of and expertise with portfolio management of many active customer-centric products and services

  • Ability to lead and mentor cross functional teams

  • Strong analytical and judgment skills

  • Strong interpersonal and organizational skills with attention to detail

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.

GL: 3

GF: 15312