KPMG Manager, Cloud Operations in Grand Rapids, Michigan

Business Title: Manager, Cloud Operations

Requisition Number: 66303

Function: Advisory

Area of Interest: Information Technology

State: MI

City: Grand Rapids


The fastest growing Big Four professional services firm in the U.S., KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager to join our KPMG Spectrum practice.


  • Manage all aspects of cloud operation's environment to provide for 24/7 availability including hosting, disaster recovery, security, infrastructure and application performance monitoring / alerting, and support for cloud environments

  • Oversee RunOps Event Management, Incident Management, Problem Management, Configuration Management and Change Management Processes for all Cloud Services to ensure issues are being handled timely and according to SLAs

  • Manage DevOps application support, maintenance, and deployment including product patches, migration, and release rollouts

  • Interface and 'vendor' manage internal KPMG groups providing teams/services to the Cloud Operations group; including but not limited to: Service / Help Desk, Database Admins and general Tech Ops

  • Coordinate with development teams to create products that are cloud ready, resilient, and scalable

  • Define and report Key Performance Indicators (KPI) and Service Level Agreements (SLAs) to monitor process health; define and report client facing service metrics


  • A minimum of three years of progressive experience in large complex information systems, and/or Cloud services

  • Bachelor's degree in an appropriate field from an accredited college/university, MBA or an advanced degree is preferred

  • A minimum of five years of IT Service Management, data center, server, and storage management, virtualization, networking, systems management, and/or project management are recommended

  • Education or equivalent experience in ITIL and/or COBIT preferred for this position

  • Prior experience with AWS or Azure environments supporting distinct environments such as development, test, and production

  • Knowledge of and use of monitoring, tracking, logging, and reporting tools like New Relic, Nagios, Jira, Confluence, Splunk, Loggly, Tableau, Excel, etc.

KPMG offers a comprehensive compensation and benefits package. KPMG, an equal opportunity employer/disability/veteran. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.

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