KPMG Associate, IT Service Management Analyst in Chicago, Illinois

Business Title: Associate, IT Service Management Analyst

Requisition Number: 66312

Function: Advisory

Area of Interest: Information Technology

State: IL

City: Chicago


The fastest growing Big Four professional services firm in the U.S., KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking an Associate in CIO Advisory for our Management Consulting practice.


  • Interact with client peers to understand their IT and business environment, challenges and strengths

  • Help client's pinpoint their IT service management (ITSM) challenges through interviews, data analysis and the documentation of findings

  • Understand current IT infrastructure, process and tool trends such as ServiceNow and cloud computing and how they bring value to our clients

  • Work as part of a team to implement ITSM process and technology transformations based on industry frameworks such as ITIL

  • Assist in writing detailed specifications for the development team


  • A minimum of one year of experience in a business analyst, IT operations, systems administration or similar role

  • Bachelor's degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience

  • Strong business, technical, analytical, problem solving and verbal and written communication skills

  • Experience in IT process improvement within your own organization or as an external consultant

  • Certification in ITIL, IT infrastructure, or IT management tools (ServiceNow, BMC, HP, etc.) is preferred

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.

GL: 6

GF: 15304